Thank you for shopping at Unzila Store. We hope you love your purchase, but we understand that sometimes things don’t work out as expected. This Refund and Returns Policy outlines how we handle returns and refunds to ensure a fair and transparent process for all of our customers.
1. Returns
We accept returns on eligible items within 7 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in its original condition.
The item must be in its original packaging with all tags, labels, and accessories still intact (if applicable).
You must have a proof of purchase (order number, receipt, or tracking information).
Non-returnable items:
Sale items or clearance products
Custom or personalized products (e.g., engraved jewelry)
Undergarments or items that have been worn or altered
2. How to Return an Item
To initiate a return, please follow these steps:
Contact our customer service team at info@unzilastore.com within 7 days of receiving your order. Please include your order number and the reason for the return.
Once your return is approved, we will provide you with return instructions, including the return address.
Pack the item securely in its original packaging (if possible) and ship it back to us using a trackable shipping service. Please note that you will be responsible for the return shipping costs unless the item is defective or we made an error in fulfilling your order.
We recommend using a shipping service with tracking and insurance, as we cannot be responsible for lost or damaged returns.
3. Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Please allow 7-10 business days for the refund to appear on your original payment method.
Refunds will be issued to the original payment method used at checkout.
Shipping fees are non-refundable, except in cases where we made an error with your order or if the item is defective.
If your return is approved, you will receive a full refund for the cost of the item(s) (excluding any shipping fees). If your return is not accepted (e.g., the item is used, damaged, or outside the return window), we will notify you, and the item may be sent back to you at your expense.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, you may return the original item for a refund and place a new order for the item of your choice.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@unzilastore.com . We will work with you to resolve the issue by either sending a replacement or issuing a refund. In such cases, we will cover the cost of return shipping.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We process orders quickly, and while we will do our best to accommodate cancellations, we cannot guarantee that cancellations will be processed if the order has already been shipped.
7. International Returns
For international orders, return shipping costs are the responsibility of the customer. Any customs duties, taxes, or import fees incurred during the return process will also be at the customer’s expense. Please contact us for further instructions if you are returning an international order.
8. Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us:
Email: info@unzilastore.com
We are committed to providing you with a great shopping experience. If you have any concerns about your order, please let us know, and we will do our best to resolve them to your satisfaction.
