Welcome to the Unzila Store FAQ section! Below, you’ll find answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to contact us directly—we’re happy to help!
1. What types of products do you sell?
We specialize in offering a beautiful selection of authentic dresses and Shoes, Fashion items and much more. We also offer stunning jewelry pieces that are designed to complement our clothing collection.
2. How can I place an order?
Simply browse our website, select the items you would like to purchase, and click on “Add to Cart.” Once you’re ready, proceed to checkout, where you can enter your shipping and payment information. After your order is confirmed, you will receive an order confirmation email.
3. Is it safe to shop on your website?
Yes, shopping with us is completely safe. We use secure encryption and trusted payment gateways to ensure your personal and payment information is protected. Your privacy is our priority.
4. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. You can view the shipping options during checkout. Please note that customers outside of Afghanistan may be responsible for any customs duties or import taxes.
5. How long will it take to receive my order?
Domestic orders typically arrive within 5-7 business days, while international orders may take 10-14 business days, depending on the destination and customs processing. Once your order ships, you will receive a tracking number to monitor its progress.
6. Can I change or cancel my order after it’s been placed?
We process orders quickly, so if you need to change or cancel your order, please contact us as soon as possible. While we will try our best to accommodate requests, we cannot guarantee changes or cancellations once the order has been processed or shipped.
7. What should I do if I received a damaged or defective item?
If you received a damaged or defective item, please contact us immediately with your order number and a photo of the damage. We will be happy to arrange a replacement or issue a refund for your item. In such cases, we will also cover the cost of return shipping.
8. Do you offer exchanges?
At this time, we do not offer direct exchanges. However, if you would like a different size or style, you may return the original item for a refund and place a new order for the item you prefer.
9. How do I return an item?
To return an item, please contact our customer service team within 30 days of receiving your order. Once your return is approved, we will provide instructions for sending the item back. Please ensure the item is in unused, original condition with all tags and packaging intact.
10. How long will it take to process my return or refund?
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.
11. Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping services. However, our products come in beautiful, carefully designed packaging to ensure they arrive safely and make a lovely presentation.
12. How do I track my order?
Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your package on the carrier’s website.
13. Can I subscribe to your newsletter for updates and promotions?
Yes, we offer a newsletter that includes updates on new arrivals, special promotions, and exclusive offers. You can subscribe by entering your email address at the bottom of our website or during checkout. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
14. Are your products ethically sourced?
Yes, we are committed to offering products that are ethically sourced. We work closely with artisans and craftspeople who uphold the traditions and craftsmanship of Afghani culture. Our goal is to support sustainable practices and empower local artisans through fair trade practices.
15. What if I have a question that’s not answered here?
If you have any further questions, concerns, or need assistance with your order, feel free to contact us directly at Info@unzilastore.com. Our customer service team is happy to assist you!
We hope this FAQ section helps answer any questions you may have. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Unzila Store—we’re thrilled to have you as part of our community!
